Need Help? Here’s What Our Customers Ask the Most
At Rushify, we understand that purchasing products online can sometimes raise questions especially when it comes to shipping, returns, product safety, and more. That’s why we've gathered our most frequently asked questions to make your experience as smooth as possible, from shipping details to how to use our products effectively.
Find answers to our most frequently asked questions.
Shipping & returns
1. Where do you ship?
We offer shipping to the United States, as well as select international locations from our US-based warehouses. Delivery times and shipping rates vary depending on your destination.
2. How long will my order take to arrive?
- USA Orders: 5–10 business days
- International Orders: 10–20 business days
Note: Processing time is 1–3 business days.
Have further questions? Contact us
3. How can I track my order?
Once your order is shipped, we’ll send you an email with a tracking number. You can use this number to track your package on the carrier’s website for real-time updates on its status.
4. What if I’m not happy with my product?
If you’re not fully satisfied with your Rushify™ purchase, we offer a 30-day satisfaction guarantee. Simply contact our support team to initiate a return or exchange. Full details are available in our Refund Policy.
5. How do I use my Rushify™ product?
Each product comes with specific usage instructions on the product page. If you still have questions, feel free to contact us directly, and we’d be happy to assist!
6. Can I cancel or change my order?
If your order has not been shipped yet, please contact us at rushifystore@gmail.com as soon as possible. We’ll do our best to accommodate cancellations or changes, but once the order is processed, it may no longer be editable.
7. Are your products safe to use?
Yes! All Rushify™ products are carefully sourced and tested to meet high-quality and safety standards.
8. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Rest assured, all payments are processed through a secure and encrypted gateway.
9. Can I purchase Rushify™ products as a gift?
Absolutely! We offer gift options for most of our products. During checkout, you can choose to include a gift message, and we can package your item accordingly. If you'd like to have the order delivered to a different address, just enter the recipient's address during checkout.
10. What if my item is damaged during shipping?
We take great care in packing and shipping your items, but if your product is damaged during delivery, please contact us within 5 days of receiving your order. We will provide a replacement or full refund, depending on the condition of the item and your preference.
11. Are there any hidden fees in the checkout process?
No! At Rushify™, we pride ourselves on transparency. The price you see on the product page is the price you will pay at checkout. The only additional costs you may incur are shipping charges, which will be clearly displayed before you complete your purchase.
12. What makes Rushify™ different from other wellness brands?
At Rushify™, we are committed to quality, safety, and customer satisfaction. Unlike other brands, we thoroughly research and test each of our products to ensure they meet the highest standards of quality. Our focus is not just on selling products but on enhancing your overall well-being with effective, safe, and thoughtfully designed wellness tools.
13. What happens if I miss the delivery of my package?
If you miss the delivery of your package, don't worry! The carrier will typically leave a note with instructions on how to reschedule delivery or pick up your package from a local facility. If you're unable to resolve it, reach out to us, and we’ll assist you in getting your product delivered.
14. Are your products eco-friendly?
Yes, sustainability is important to us. We prioritize eco-friendly packaging and work with suppliers who share our commitment to minimizing environmental impact. Where possible, our products are made using sustainable materials. Check the product descriptions for specific details about eco-friendly practices.
15. How can I stay updated with sales or promotions?
Stay in the loop and never miss a sale! By subscribing to our newsletter, you’ll receive exclusive updates on upcoming sales, special discounts, and promotions directly to your inbox. Sign up today to be the first to know about our latest offers and exciting deals!